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Job Details: Inside Sales Executive

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Inside Sales Executive
VN2168
Spain - Madrid
1/4/2021 10:56 AM
We are on the lookout for an enthusiastic and naturally helpful German/Albanian/Serbian speaking person to join our Inside Sales team in Madrid. If you have call center experience and are looking for a new challenge, this is a great opportunity for you!
This is a sales role and you will be the main point of contact with our German/Albanian/Serbian supplier customers; converting prospects into customers and providing professional and efficient account management support to a group of supplier customers.
RESULTS & RESPONSIBILITIES
REVENUE
· Selling a range of Achilles products & services to prospective customers
· Cross-selling & upselling to maximize revenue opportunities
· Manage the annual subscription renewal process for designated accounts
· Achieve monthly quarterly and annual sales objectives
· Follow up database mail shots by telephone to establish sales leads
· Supporting Buyer-led campaigns to onboard new Suppliers
RETENTION
· Build rapport with customers; understanding their needs and recommending appropriate solutions
· Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription
· Promote usage within Supplier organisations through reporting & insights
· Work with Account Managers to follow up buyer-sponsored campaigns, escalating any issues for resolution
· Recommend additional products and services that can add value to the customer
· Manage the annual subscription renewal process, maximising retention rates
· Manage win-back process where Supplier subscriptions have lapsed
TEAM
· Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
· Take part in morning huddles to review previous day and to set daily objectives
· To work within a framework of corporate standards and policies.
· Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents
KNOWLEDGE
• Structured selling
• Sector knowledge
• Working knowledge of MS Office applications
EXPERIENCE
• Previous experience in an Inside Sales or Customer Service role
QUALIFICATIONS
• No mandatory qualifications required
COMPETENCIES
DRIVE & MOTIVATION
• Addresses multiple demands without losing focus or energy
• Increases efforts in the face of difficulties or obstacles and recovers quickly after
setbacks
• Remains calm and focused during stressful or challenging situations; concentrates
only things they can control or influence
• Encourages others during challenging times with their positive, can-do attitude
INFLUENCING
• Successfully employs more than one influencing strategy or tactic when trying to
persuade others
• Effectively employs bold, unusual, or dramatic steps to persuade and convince others
• Rehearses or role-plays conversations or presentations to get feedback on their
intended approach
• Anticipates the effect of their approach on others
CUSTOMER FOCUS
• Uses communication styles that are appropriate to the needs and interests of
customers and stakeholders
• Proactively identifies repeated problems or barriers to customer service and takes
steps to resolve these
• Asks questions to gain a clear understanding of customer’s problems or complaints
• Keeps customers informed of progress
ACHIEVING RESULTS
• Plans and structures own work in order to achieve agreed objectives
• Strives to deliver within agreed deadlines
• Thinks carefully about how to make the best use of their time
• Balances quality standards with the need to meet deadlines
SUPPORTING COLLEAGUES
• Treats others with respect, fairness, and consistency
• Makes time available to help others when asked
• Uses their skills and knowledge to make things easier for others
• Thinks about the impact of their own work and performance on others in the team
    
By submitting your resume and application information, you authorise Achilles Information to transmit and store your information in the Achilles group of companies' recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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